The ARN Media licensees of the Kyle & Jackie O Show have entered into an 18-month court-enforceable undertaking for breaches of complaint-handling rules under the Commercial Radio Code of Practice (the Code).
Under the Code, commercial radio broadcasters must respond to Code complaints within 30 business days of receipt of the complaint.
An ACMA investigation published in October 2025 found that between August and October 2024 Commonwealth Broadcasting Corporation Pty Ltd (KIIS 106.5), the program's Sydney licensee, received seven Code complaints relating to the show. Of those, six complaints were not responded to within 30 business days of receipt of the complaint.
Double T Radio Pty Ltd (KIIS 101.1), the Melbourne licensee, received 15 Code complaints, of which nine were not responded to within 30 business days of receipt of the complaint. The Melbourne licensee had previously breached this provision of the Code in an ACMA investigation in March 2025.
The court-enforceable undertaking requires the licensees to report to the ACMA on their processes for managing listener complaints, as well as any changes or improvements made. All staff involved in complaint handling will also be required to undertake training on compliance with relevant provisions of the Code.
This enforcement action follows the additional licence conditions imposed on the ARN Media licensees for breaches of the Code's decency provision found in the same investigation report.
