Leisure Centre Survey Results

Kiama Council


Kiama Council has released the results of the Kiama Leisure Centre Survey 2022.

Council surveyed Leisure Centre users to understand demand for services now and in the future and help plan how to meet that demand.

Director Engineering and Works Mike Dowd said that while Council’s broader community surveys showed high customer satisfaction with Kiama Leisure Centre, a dedicated Leisure Centre survey was needed.

“It’s been five years since we last asked our Leisure Centre customers specifically about their experience and especially about individual services we offer,” Mr Dowd said.

“We had a fantastic response from more than 700 of our customers, which is more than double what we received in 2017.”

Mr Dowd said the results of this year’s survey would be invaluable in helping set the direction for the Centre in coming years.

“A clear message we got from this survey was the need to review our customer service, both at the counter and online, as well as how we keep our customers in-the-loop about things such as changing class times.”

“As a result we’ll be developing an operational plan for the Centre, and reviewing how we communicate with our customers.”

Other opportunities identified from the survey include:

  • Improving online bookings, payments and programs to overcome wait times, congestion and delay
  • Regularly review programs to provide contemporary fitness program offerings and timetables
  • Dedicated management of the aquatic programs area
  • Gym enhancement including a five-year space refresh and equipment renewal plan, functional floor layout and additional hours of access.

Mr Dowd said the survey results had already resulted in the launch of a new spring-summer fitness program.

The new program offers a mix of classes, including favourites such as Body Pump and Pilates as well as new offerings including Reboot, Shape Up and Move It.

“The time changes and a range of new class types will allow us to include a larger portion of our community: workers, retirees, parents and their children.”

“This shows we’re serious about listening to our customers and continually trying to deliver the programs and services they want.”

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