Service Canada staff are working hard to serve Canadians and decrease passport wait times as they work through unprecedented demands. Since April 1, 2022, over a million Canadian passports have been issued. Service Canada continues to introduce a variety of new measures to improve passport service delivery. The triage system introduced this summer in 17 of our 35 passport offices has made a significant impact in reducing lineups and redirecting Canadians to the appropriate means to access service.
Today, the Minister of Families, Children and Social Development, Karina Gould, announced the designation of four additional passport pick-up locations across the country in addition to the eight that were already announced. Effective immediately, Canadians with proof of travel can now apply for and pick up their passport at the following Service Canada Centres:
- Fort McMurray, Alberta (Fort McMurray Service Canada Centre)
- Moncton, New Brunswick (Moncton Service Canada Centre)
- Rimouski, Quebec (Rimouski Service Canada Centre)
- Whitehorse, Yukon (Whitehorse Service Canada Centre)
Unlike the regular Service Canada Centres, these 12 locations offer 10-day service, which means that Canadians can apply for a passport in one of those locations and the passport will be available in 10 business days, either by mail or in-person pick-up. If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers express or urgent pick-up service.
The expansion of pick-up sites will allow many Canadians who need to pick up passports to do so closer to their homes. Service Canada is continuing its efforts to provide passport services within 50 km of home.