The latest quarterly performance data shows paramedics across Victoria responded to 78,820 emergency cases in the months from October to December 2019 - 4,513 more cases than the same period in 2018.
Ambulance Victoria's CEO Tony Walker said despite the significant 6.1 percent increase in demand, more complex patients and call outs, paramedics continue to deliver exceptional care throughout the state.
"Importantly, 82.5 per cent of Victoria's sickest and most critically injured patients (Code 1) were seen within 15 minutes, with an average response time of 11 minutes and 29 seconds," Mr Walker said.
"These results are reflective of a strong focus on our commitment to provide patient centred, quality health services to the community.
"We're also focusing on improving better patient outcomes in rural and regional Victoria by working with local communities to make them Heart Safe and providing local residents with the skills and equipment to respond to health emergencies such as performing lifesaving CPR.
"We also have highly trained volunteers and first responders in these areas who are able to reach a patient, provide primary care and comfort while an ambulance is on its way."
Mr Walker said that while response times are an important measure of the service Ambulance Victoria delivers, it is what paramedics do when they reach a patient that really counts.
"By providing the right assessment and treatment to the right patient, at the right time we are improving survival rates and outcomes, especially for those having a stroke, cardiac arrest, heart attack or major trauma," he said.
"This was evident in the recently published Victorian Ambulance Cardiac Arrest Report which showed a record number of Victorians surviving cardiac arrest and returning home to their loved ones.
"Through initiatives such as putting more AED's in our community, more people knowing CPR and our GoodSAM app which alerts those with knowledge of CPR that there is a cardiac arrest nearby, we will continue to see these survival and response rates improve."
