Procurement Ombudsman releases his 2019-20 Annual Report

From: Office of the Procurement Ombudsman

The Procurement Ombudsman reiterates the need to simplify the overly burdensome federal procurement process in light of the COVID-19 pandemic, and highlights the importance of government transparency and due diligence during this challenging time.

The Annual Report provides a look at the activities undertaken by the Office to strengthen the federal procurement community and engage with suppliers, including underrepresented Canadian business owners, to diversify the federal supply chain.

The report also presents the Top 10 federal procurement-related issues from complaints and stakeholder feedback received by the Office, including unfair or biased bid evaluations, overly restrictive criteria and the perennial late payment.


“In examining those issues, we can determine if a systemic problem exists, and how we can develop practical solutions to overcome them.”

– Alexander Jeglic, Procurement Ombudsman

“We need to continue to engage with Canadians and increase the diversity of bidders on government contracts to ensure that a broad array of voices are heard, from every region of the country.”

– Alexander Jeglic, Procurement Ombudsman

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Quick facts

  • The Office of the Procurement Ombudsman (OPO) is a neutral and independent organization of the Government of Canada that helps resolve contracting disputes between businesses and the federal government.

  • OPO investigates complaints and provides dispute resolution services to help parties get back to business when issues arise.

  • OPO also reviews widespread federal contracting issues and provides recommendations on how to improve them.

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