- Seniors, carers and companions have the choice to access their card digitally through the new Service Queensland App.
- The plastic Seniors Card, Carer Card and Companion Card will remain valid, however the digital cards are now an option for those who choose to store their card on their phone.
- There are now 22 digital licences and accreditations available in the Service Queensland app, along with a range of other services, which delivers a new front door so Queenslanders can better access government services they need, when and where it suits them.
- This is part of the Crisafulli Government's plan for customer service to stretch across every arm of government and deliver Australia's most customer service-focused government.
Seniors Card, Carer Card and Companion Card holders can choose to add their card to the Service Queensland App, as part of a Crisafulli Government plan to make it easier for Queenslanders to access government services.
The Service Queensland App is part of a new front door so Queenslanders can better access the services they need, when and where it suits them.
Over the past two years the number of digital licences and accreditations has increased from three to 22, and the number of digital licence users has doubled to more than 1.5 million Queenslanders.
The 22 digital licences and accreditations available through the Service Queensland App include:
- Queensland driver licences and 18+ cards;
- Recreational marine licences;
- Transport and Main Roads-issued industry authorities, such as bus drivers, taxi and rideshare drivers and driver trainers accreditations;
- Queensland Building and Construction Commission (QBCC) licences.
The launch of the Service Queensland App puts an end to a decade of decline where Labor ignored customer service and allowed the delivery cost and timeframes of digital licences and accreditation to blow out.
Under Labor, Queenslanders fell more than a decade behind other states that implemented reforms to deliver better access to vital government services.
The Service Queensland App will ensure customers and businesses can continue to store and access their digital licences and credentials in a secure and trusted platform, while also accessing a range of other new services.
Minister for Customer Services Steve Minnikin said the option to go digital was part of the Crisafulli Government's plan to give Queenslanders choice when accessing government services.
"Seniors, carers and companions can now add their cards digitally to the Service Queensland App and keep them alongside their digital driver licence and other credentials," Minister Minnikin said.
"The Crisafulli Government is delivering better access to government services for Queenslanders, when and where it suits them, whether it be in person, over-the-phone or online."
Minister for Families, Seniors and Disability Services, and Minister for Child Safety and the Prevention of Domestic and Family Violence Amanda Stoker said the new digital cards would make it easier for eligible Queenslanders to access important credentials.
"This is a fast and convenient option for Queensland seniors, companions and carers to store their card in a digital wallet, if they choose. Once the set up process is done, it's an easier way to have access," Minister Stoker said.
"Importantly, digital cards are optional and physical cards continue to remain valid, so Queenslanders can choose the option that works best for them."
Member for Hinchinbrook Wayde Chiesa said Queenslanders should have a choice in how they access government services, wherever they live.
"Whether you live in Ingham, Halifax, Forrest Beach or Lucinda, government services should be accessible in a way that works for you," Mr Chiesa said.
"Adding Seniors Cards to the Queensland Digital Licence app gives people another option. Regular visits by the Service Queensland Mobile Service Centre to Lucinda will also bring face-to-face help with online services closer to home for Lucinda and surrounding communities.
"That makes a practical difference, particularly for older residents and people who find it difficult to travel into Ingham."
Customers can add an eligible card by downloading or updating the Service Queensland App and following the prompts. Support is available via the Service Queensland store, Service Queensland Mobile Service Centre, over the phone or online.
