Transcript: Shayne Elliott with Mark Burrows – Nine News

Mark Burrows: ANZ bank is on a recruitment drive but it’s a little different from normal. It is trying to encourage older workers back into the workforce. It comes after new data reveals more than half a million Australians over the age of 45 are on JobSeeker. For more we are joined by ANZ CEO, Shayne Elliott. Mr. Elliott thanks for your time. I thought in the banking and finance industry once you hit 50, 55 you were thrown on the scrap heap. You are turning that on its head.

Shayne Elliott: Yeah, we’re a people business. We have to deal with real people out in the community. In particular, at the moment a lot of those people are going through difficult times because of COVID etc. We want to boost our frontline and those are people who talk to customers every day and people with life experience, a little bit older, are actually perfect for those roles.

Mark Burrows: Shayne, are older people easy to recruit? Are they aware how to make the applications and all those different things you have got to go through?

Shayne Elliott: No, they are not actually. Look, that’s a broad statement. But as a general rule, no. Because today a lot of recruitment is done online, it’s done through social media sites, things like LinkedIn and Glassdoor and various other sites. And of course, older people are not necessarily familiar with those tools. So yeah, they are a little bit harder to find to be perfectly honest. That’s why we work with various providers, including government agencies, to see how we can get the word out that if you’ve got an interesting background and are prepared to talk to people, and do a bit of learning, we may have a role for you.

Mark Burrows: I believe they can actually contact you personally?

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