Flood Community Recovery Hub Update

The Community Recovery Hub (The Hub) at the Shepparton Senior Citizens Centre, which has been providing information and support to those impacted by recent flooding is transitioning to mobile recovery. In the coming weeks Council Officers will be working with local communities to provide outreach flood recovery information.


Representatives from Greater Shepparton City Council and community recovery services have been operating from The Hub providing a wide range of assistance with health and wellbeing, food and material relief, insurance, housing and legal matters.

Greater Shepparton City Council Director Community Louise Mitchell said The Hub was adapting to the recovery needs of the community by going mobile.

“The Recovery Hub provided a link for community members to access a wide range of recovery support services,” Ms Mitchell said.

“The past couple of weeks has seen an incredible effort from organisations, agencies and volunteers in supporting community. As we move through the phases of recovery, it is important that we adapt to the needs of local people so now we are going directly to communities.”

The Community Recovery Hub will continue operating from the Senior Citizens Centre until Wednesday 23 November when services will then transition to the outreach model.

In the lead up to going mobile, The Hub will be changing its operating time to the following:

  • Tuesday 22 November, 11.00am – 1.00pm

In addition to the mobile recovery Council’s website is providing a virtual Recovery Hub offering support information. A schedule of outreach events is currently being developed in partnership with impacted communities and will be available shortly via Council’s website.

The first Outreach Recovery session will be held in Bunbartha this Friday 25 November at 5.30pm at the Bunbartha Community Centre, while a community BBQ is underway.

Council Officers and several agencies will be in attendance to discuss recovery needs and provide support in navigating services and payments.

The Flood Recovery Hotline is available by phoning 1800 560 760. The Hotline is providing support with clean-up services, assistance with finding a place to stay, financial support, mental health and wellbeing support.

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