The City of Hobart is undertaking its Annual Community Satisfaction Survey.
Five hundred randomly selected residents and ratepayers will be contacted by phone to share their thoughts and opinions on the City of Hobart.
This will ensure a diverse, cross section of the community will be surveyed to help plot Hobart's future.
Hobart Lord Mayor Anna Reynolds said feedback was always welcome.
"The ears and eyes of the City of Hobart are always open, but this is another chance for residents to give direct feedback on our services, facilities, governance, community engagement, leadership, customer service and planning," Cr Reynolds said.
"We want to identify what is important to community members, residents and ratepayers to help inform our future direction and planning."
The main objectives of the survey are:
• Explore community attitudes and expectations of the City of Hobart.
• Identify issues of community importance.
• Measure community attitudes and satisfaction with the city's services, facilities, governance, community engagement, leadership, customer service and planning.
• Contribute to the city's organisational, strategic and service delivery planning processes.
• Inform activities, performance management and continuous improvement.
The survey will be undertaken by phone and will start on Tuesday, December 6.
The City of Hobart will also be undertaking a separate business survey commencing in early January.
Survey results from 2021 showed:
• More than one-third (37%) of respondents provided a score of 'very satisfied' with the City's overall performance, while 14.5% were dissatisfied.
• Respondents have a relatively strong sense of community, with connection to their immediate neighbours as well as the broader local community. Of those surveyed, 78% know their neighbours and 76% say they can turn to their neighbours for help. In addition, 63% say they live in a welcoming and supportive community.
The services that were ranked as most important were:
• Garbage, recycling & FOGO services
• Provision & maintenance of local roads
• Traffic management & road safety
• Car parking availability and affordability
The services that received the highest satisfaction ratings were:
• Garbage, recycling & FOGO services
• Parks, gardens & playgrounds
• Outdoor recreation facilities
• Waste management centre
