- The Mobile Service Centre is part of Service Queensland which will deliver a new front door for Queenslanders to access government services in regional communities.
- Service Queensland Mobile Service Centre will improve accessibility, reduce travel times, and ensure more regional Queenslanders can access the services they need, closer to home.
- The Crisafulli Government is delivering better services through a stronger economy to stretch across every arm of government, and deliver Australia's most customer service focused government, after the former Labor Government let Queensland fall more than a decade behind other states that implemented similar reforms.
North and Far North Queenslanders will have easier access to government services closer to home, as a new mobile 'service centre on wheels' hits the road this week.
This Mobile Service Centre forms an important part of Service Queensland – launched yesterday – a new, more connected way to access Queensland Government services online, over the phone, and in person.
Customers visiting the mobile service centre will be able to process in-person services such as:
- Licences for driver, marine, tattoo, auctioneer, motor dealer, fossicking, debt collector and security firm;
- Most registration and photo ID cards;
- Leasehold applications and payments;
- Birth, death and marriage certificate applications;
- Community liquor permits;
- Seniors, Carer and Companion Cards applications;
- SPER and infringement payments
Customers will have the flexibility to make an appointment in advance or visit the Mobile Service Centre on the day without a booking, giving them more choice in how and when they access services.
The Service Queensland Mobile Service Centre will operate on dedicated regional circuits, visiting multiple communities across North and Far North Queensland on a regular schedule. A publicly available forward itinerary will allow Queenslanders to see when the mobile centre is due in their town and plan their visit in advance.
The mobile service centre will also provide a flexible service delivery option, enabling rapid deployment to communities affected by natural disasters or other emergencies when additional support is needed.
The Service Queensland Mobile Service Centre will improve accessibility, reduce travel times, and ensure more Queenslanders can access the services they need, closer to home by taking government services directly to regional, rural and remote communities.
The launch of the Service Queensland Mobile Service Centre puts an end to a decade of decline where Labor ignored customer service.
Labor failed to deliver better access to the vital services, meaning Queensland fell more than a decade behind other states that implemented similar reforms.
Minister for Customer Services Steve Minnikin said the Service Queensland Mobile Service Centre would deliver easier access to government services for Queenslanders living in regional towns.
"The Crisafulli Government has a plan for customer services to stretch across every arm of government and deliver Australia's most customer service-focused government, no matter where you live," Minister Minnikin said.
"Those living in smaller towns across North and Far North Queensland will be able to renew their licence, pay their registration, apply for a marriage or birth certificate, or get industry licencing services such as community liquor permits, all in one place."
Member for Mulgrave Terry James said having easy access to in-person services was important to people living in Far North Queensland, including his local community in Gordonvale.
"Something as simple as helping to set up a digital licence or get access to the Service Queensland App can take a lot of stress out of someone's day," Mr James said.
"Many people in small towns want to speak to a real person when they need to access a government service or apply for a grant, and the Service Queensland Mobile Service Centre delivers that."
Member for Barron River Bree James said the Service Queensland Mobile Service Centre would remove stress from older people living in regional towns like Trinity Beach and Palm Cove.
"Whether you need to renew your licence, pay your registration or get a new birth certificate we are giving more Queenslanders a choice and simplifying the process so they can get on with life," Ms James said.
"The Crisafulli Government is delivering on our plan to make accessing government services easier for regional customers."
Member for Hinchinbrook Wayde Chiesa said Queenslanders should have a choice in how they access government services, wherever they live.
"Queenslanders expect services that are simple, accessible and built around their needs – whether you are in a major centre like Townsville or Ingham, or smaller communities from the Cassowary Coast to Hinchinbrook," Mr Chiesa said.
"I'm proud to be part of the Crisafulli Government that puts people at the heart of service delivery, making a real difference for locals who live in smaller communities."
