Updates from QLD, ACCC, Telecommunications Industry Ombudsman and more

Disaster Resilience Strategy for even stronger, safer, more resilient communities

A new five-year strategy to strengthen disaster resilience in Queensland will further improve the state’s capacity to deal with natural disasters and climate change. Premier Annastacia Palaszczuk released the new strategy after addressing the United Nations’ Asia-Pacific Conference on Disaster Risk Reduction. “Queensland is the most disaster impacted state in Australia, but we’re also the most resilient,” the Premier said. “Every year we could be faced with flooding, cyclones, bushfires, or other severe weather events, so it’s vital we continue to improve the framework to overcome any challenge.”

Maxgaming removes potentially unfair contract terms from gaming machine contracts

Following an ACCC investigation, gaming services provider Maxgaming Qld Pty Ltd (Maxgaming), a wholly-owned subsidiary of Tabcorp Holdings, has provided a court-enforceable undertaking to amend potentially unfair contract terms.

Businesses told to be prepared to back up their environmental claims

Businesses need to be ready to substantiate any environmental or sustainability claims when marketing their goods and services, ACCC Deputy Chair Delia Rickard said today. In a speech to the Sydney Morning Herald Sustainability Summit this morning, Ms Rickard said the ACCC is actively targeting ‘greenwashing’ this year, warning businesses who make false or misleading claims undermine consumer trust and confidence in the market. “Unfortunately, the ACCC is hearing growing concerns that some businesses are falsely promoting environmental or green credentials to capitalise on changing consumer preferences,” Ms Rickard said. “Broad terms like ‘environmentally friendly’, ‘green’, or ‘sustainable’ have limited value and may mislead consumers, as they rarely provide enough information about what that exactly means in terms of the product or service consumers are considering purchasing.”

Disaster assistance extended following flooding in New South Wales

More assistance will be provided to New South Wales communities, with 25 local government areas (LGAs) across the State’s south and Central West now able to access disaster assistance, following the flooding which began on 4 August 2022.

TIO Annual report shows poor mobile coverage the most prominent issue for telco services

In good news for consumers, complaints about phone and internet services decreased 33.4 per cent in the last financial year ending 30 June 2022. During this period, residential consumers and small businesses made 79,534 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2021-22 published today.

Protect your business identity, now

Originally published in The Moorabool News

Protect your business identity now

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