ESOS providers: Know your obligations when facilitating student transfers

ASQA monitors concerns about onshore overseas student transfers that may not satisfy educational or industry expectations.

We have identified international student delivery as a regulatory risk priority for ASQA over the 2021-22 financial year. Our focus is on supporting providers to continuously improve and to self-assure their practices in relation to overseas students. This includes marketing, recruitment, and practices for managing education agents.

As part of this we will be reaching out to providers to understand how they engage with and manage education agents. Our aim is to be able to offer fit-for-purpose education and support to help providers implement appropriate processes to meet their legislative requirements.

Advice to ESOS providers

When transferring overseas students between training organisations, remember your obligations towards these students. This includes:

  • ensuring your organisation does not knowingly accept student transfers without waiting the requisite 6 months
  • having policies in place and use professional judgement to assess and grant student transfers where the student’s request is reasonable, particularly in compassionate or compelling circumstances
  • that education agents you work with act ethically, honestly and in students’ best interests.

Upholding the National Code for Providers of Education and Training to Overseas Students 2018 (National Code) helps to maintain the quality of Australia’s education sector, promote the interests of students, and facilitate positive relationships between providers, students, and education agents.

ASQA’s role in upholding the National Code

ASQA uses a risk-based approach to determine the most significant risks to the VET and ELICOS sectors.

We work in partnership with the Department of Education, Skills and Employment (DESE) and sector representatives to monitor evidence of malpractice in onshore transfers and will take regulatory action as appropriate where we find instances of non-compliance. This will safeguard the quality of VET delivery to this cohort of students.

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