"It Creates A Safe Space For Me"

National Australia Bank

NAB has made it easier for customers who identify as trans and gender diverse to affirm their identity following an initiative by the bank's Inclusion and Diversity team and NAB Pride Network.

The new trans and gender diverse banking online hub brings together NAB's easy to use services for affirming their identity and gender-inclusive application forms for new customers.

Co-chair of NAB Pride and NAB executive Julie Patterson said that all customers deserved a safe and supportive banking experience.

"We want all customers to have a positive banking experience and this new hub does that by making it simple for new and existing customers to update their details to reflect their affirmed identity," Julie said.

"It is a small but significant step in making sure banking is inclusive for all customers."

How to affirm your gender online

It's easy and hassle-free to update your gender, title and other details online, even if they don't match your identity documents. Follow the steps outlined:

How to use NAB Messaging on mobile

How to use NAB Messaging on Desktop

  1. Log into the NAB app on your device.
  2. Tap the NAB Messaging icon.
  3. Tap Start Conversation.
  4. Type 'affirm my gender' then tap Send.
  1. Enter your 8 to 10-digit user ID, and your password. Then select Login.
  2. Select the NAB Messaging icon.
  3. Select Start Conversation.
  4. Type 'affirm my gender', then select Send.
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