Our civil servants have risen to occasion of pandemic

Last week, there was a significant moment in our fight against this terrible virus, as the alert level was lowered by our chief medical officers.

As they have said, this does not mean the pandemic is over - far from it. But it is a welcome sign and shows that the collective sacrifice you, the British people, have made and are continuing to make is turning the tide on this assailant.

As such, this milestone lends itself to reflection - and I want to take the opportunity to pay tribute to the fine work of my Department in supporting those in need through these arduous times, something that has been overlooked by many who have criticised the Government's, and in particular Civil Servants', response to Coronavirus.

Because it's all too easy to fall into the trap of being constantly critical, throwing stones from the outside and casting aspersions on Civil Servants who cannot publicly answer you back.

So let's examine DWP's response to the current pandemic. No welfare system in the world is designed to cope with such a seismic public health emergency, requiring the government to introduce extensive restrictions in order to protect life.

A rapid response on a huge scale was required and the team delivered. We continue to do so.

A crisis contingency plan - drawn up in anticipation of an almost unimaginable scenario such as this - was swiftly enacted. Systems were streamlined. Staff were redeployed. Ways of working were overhauled. IT was dispatched. All within the space of a few days. And thanks to dedicated civil servants working day and night to make it possible.

So effective were the changes that, despite unprecedented volumes, we were able to improve the service we were offering; moving to a 'don't call us, we'll call you' model if we needed

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