Results from this year's satisfaction survey revealed that Council's overall performance remains at a "good" level of satisfaction, with residents surveyed giving an average rating of 7 out of 10.
Residents told us they feel welcome, included, and respected when accessing our services and facilities, and satisfaction with Council services was rated as "very good" overall.
These results help us better understand how our community perceives us, measure satisfaction with Council's leadership and delivery of services and facilities and identify issues of concern.
Our most valued services
Satisfaction remains "excellent" with services considered very important to the community. The top performing services include:
- Local libraries
- Waste collection services
- Sportsgrounds, parks and gardens
- Services for older people, children, and people with disability
Issues and concerns
The annual community satisfaction survey is also an opportunity to explore current issues of concern in Bayside for residents.
The top issues residents were most concerned about in early 2025 include:
- Roads maintenance and repairs
- Safety, policing and crime
- Building, planning, housing, development
- Provision and maintenance of street trees
- Car parking
What we're doing on key issues
We use the annual survey results to improve our services, strategies and plans. Some initiatives include:
- Road Management Plan
- Advocacy on community safety
- Facilitating a Community Safety Committee and Youth Safety Committee
- Street tree maintenance and pruning program
- Parking Strategy
- Advocacy on a range of Victorian Government planning reforms.
About the survey
The community satisfaction survey is conducted each year by an independent company Metropolis Research. Approximately 700 randomly selected households each year participate in the survey, which is conducted face-to-face.
The survey is just one of the ways that we measure our performance and the community's satisfaction with the services, facilities, and leadership that Council provides.
