Community Satisfaction Survey results released


The 2020 Local Government Community Satisfaction Survey results have been received by Central Goldfields Shire.

Conducted in February this year, the annual survey is coordinated by Local Government Victoria, and is based on the responses received by phone interviews with 400 local residents.

The survey is designed to assess the performance of Victorian councils across a range of measures and identify ways to provide improvement or more effective service delivery to residents.

Results showed:

  • Council has consolidated the significant gains made in 2019 on overall performance and customer service – despite a four point decrease in overall performance this year.
  • Council continues to perform strongly in Appearance of Public Areas (75) and Customer Service (73) which are both higher than the Small Rural and State Wide Averages.
  • Council performance is rated significantly better than the Small Rural group and State-wide averages for the appearance of public areas
  • Council performance is rated better than the State-wide average for parking facilities.
  • Rated performance remains largely in line with 12 months ago across most individual service areas, however ratings have declined on waste management, community consultation and lobbying – particularly among Talbot area residents.
  • Council also performs in line with the group average for half of the remaining service areas and on customer service and overall direction.

Central Goldfields Shire Chief Administrator Noel Harvey said it was great to see the appearance of public areas and our customer service team continue to rate highly by our community.

“These areas have continued to rate highly over a number of years now and are testament to the great work of our open spaces and customer service teams.

“Whilst it is pleasing to see some ratings remain consistent, the decline we’ve seen in other areas is disappointing even though the results are consistent with an overall trend across the sector.

“Despite the fact we consulted with more than 4,500 residents via workshops, forums, surveys and working groups in 2019/20 – our community consultation and engagement results saw a decline from last year’s score.

“We’ll continue to deliver this level of engagement and consultation in line with our Community Engagement Framework and through the development of a new Council Plan for the new term of Council, which will be undertaken in 2021.”

The 2020 Local Government Community Satisfaction Survey results can be viewed on our website at

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