Council services given top marks in annual community survey


Residents have given Nillumbik Shire Council services and facilities a big tick of approval in the 2020 Annual Community Survey.

Council recorded the highest satisfaction results for services and facilities since the survey began in 2011.

Top performers included libraries, children’s services, green waste collection, education and learning, and sports ovals and facilities.

Customer service also ranked highly with the best overall result since 2011 and follows the ongoing implementation of Council’s Customer First strategy.

Respondents awarded top marks for courtesy and friendliness, and access to Council officers.

Council commissioned Metropolis Research to conduct its ninth annual community survey over three weekends in March this year.

The results of the survey were presented at this week’s Ordinary Council Meeting on May 26.

The survey aims to measure community satisfaction with Council services and facilities, governance and leadership, planning and housing development processes and outcomes, communication and community engagement and customer service.

Mayor Karen Egan said it was pleasing most residents surveyed were satisfied with Council’s performance and services, but said Council was always looking to improve.

“These survey results show that Nillumbik is a great place to live,” Cr Egan said.

“Council continues to advocate on behalf of our residents for improvements to roads across the Shire.

“We are pleased to have received $5 million in Federal Government funding for congestion-busting works in Main Rd, Eltham.

“We have an excellent team working in bushfire mitigation and much has been done in that area over the past six months.

“And following community consultation, we will be offering residents a range of extra kerbside bin collection options from July 1 to assist with waste management needs.”

Residents feel very safe in Nillumbik’s public areas, with not one respondent raising safety, policing and crime among their top three issues.

Governance and leadership satisfaction improved for the third consecutive year and other high-performing areas included community engagement, and planning and development outcomes.

Satisfaction with Council’s overall performance remains stable, recording a slight decline of 1.2 per cent, but staying above the long-term average.

The major issues of concern to residents include traffic and roads maintenance, bushfire management and prevention, and rubbish and waste.

To view the 2020 Annual Community Survey, go to our website

/Public Release. View in full here.