- Crisafulli Government's new Victims Advocate Service will be a dedicated 'one-stop-shop' to ensure Queenslanders impacted by crime receive targeted, comprehensive support throughout the entire justice process.
- Service to launch late 2026 with a 24/7 phone line and website to ensure better support for victims of crime.
- Model was designed following extensive consultation with victims and stakeholders.
- Crisafulli Government is delivering more support than ever before for victims of crime, after a decade of Labor putting the rights of offenders first.
The Crisafulli Government is delivering on its commitment for more support for victims of crime and has today unveiled the framework for a new nation-leading Victims Advocate Service for Queenslanders impacted by crime.
Launching late 2026, the $50 million service will be the first of its kind, delivering comprehensive, targeted support for victims of crime and will include a central online hub and 24/7 call centre.
The Service will act as a one-stop-shop where victims can receive tailored support, with staff immediately triaging and assessing cases, providing advice and helping connect victims to existing support services.
For a decade, the former Labor Government left victims in the dark, without proper support and a fragmented system, with services spread over 7 government departments and no clear pathway for victims to navigate the complex justice process.
The Victims Advocate Service will operate as the central 'front door' for victim support in Queensland, coordinating services across government to help victims navigate the system and reduce the number of times they are made to repeat their story.
The Crisafulli Government has developed the Victims Advocate Service following extensive consultation with victims, victim support groups and stakeholders to address the current gaps and ensure the design meets the needs of victims.
The Service, including the call centre and website will launch at the end of this year.
The Crisafulli Government is delivering safety where you live with strong laws and more support than ever before for victims of crime, after crime skyrocketed under Labor's decade of decline which saw a 193% increase in the number of victims of crime.
Minister for Youth Justice and Victim Support Laura Gerber said the Victim Advocate Service was putting the rights of victims first after a decade of Labor doing the opposite.
"This new service will put victims first and ensure they have the support they need, when they need it most," Minister Gerber said.
"We've listened to victims and their advocates who have repeatedly called for more support to navigate the complex justice system, and we have worked with them to design a service that truly meets their needs and addresses the gaps in the current system.
"After a decade of neglect under Labor and the rights of offenders being put first, we are flipping the system to put victims first and ensuring no Queenslander is left to navigate the justice system alone.
"The Victims Advocate Service will make a real difference by providing a one-stop-shop for victims to get immediate help and it's another step the Crisafulli Government is taking to provide more support to victims of crime, just like we promised we would."
