Young Australians keen to help older generations get online

New research released today by the Office of the eSafety Commissioner shows most younger Australians are keen to help older relatives acquire new digital skills.

The research reveals that young people are more likely to show an older family member how to use technology (59%), rather than simply do tasks for them online when asked (40%).

“Despite the myth of young people being too frustrated or annoyed to help an older family member use technology, only 4% of those surveyed reported feeling that way,” says eSafety Commissioner Julie Inman Grant.

“Young people from culturally and linguistically diverse backgrounds are even more likely to show an older family member how to use technology—66% in fact,” continues Inman Grant.

The research also shows that younger generations believe it is important for older Australians aged over 70 to have better digital skills. The benefits are seen to be better access to goods and services, alleviating social isolation and providing more independence and confidence.

The main barriers to helping older Australians gain better digital skills were identified as a lack of time, patience, confidence and the potential logistical challenges, such as transport to training venues.

“There are certainly some hurdles for older Australians to overcome in order to embrace the many benefits of digital technology,” says Inman Grant

“Through the Be Connected program, we’re helping lower these hurdles by encouraging and supporting younger people to mentor their older family and friends.”

To coincide with the release of this research, the eSafety Office is hosting a panel discussion and Q&A session today, streaming live via webcast.

Connecting Generations live webcast

Friday, 1st March 2019, 10:00am AEDST

Moderator: Associate Professor Amanda Third

Panellists: Julie Inman Grant, eSafety Commissioner

Louise Molyneux, Enrichment Technology Advisor, Amana Living

Anna Donaldson, Founder and CEO, Lively

Hiba Chebbani and Carmen Smith, Year 12 students, Beverly Hills Girls High School

To register for the live webcast, visit

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