The use of e-government in the German speaking region continues to increase. In Germany, 54 percent of Internet users used digital administrative services for the first time in 2020, making up more than half of all Internet users; in Austria the figure is 72 percent and in Switzerland 60 percent. This is the conclusion reached by the eGovernment MONITOR 2020, a representative study conducted by the Initiative D21 and the Technical University of Munich (TUM), carried out by Kantar.
One of the greatest barriers to use from the past has almost been overcome: Awareness of digital administrative services is increasing continuously, almost all Internet users are aware of at least one service (DE: 97% / AT: 99% / CH: 96%).
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