Helping Communities in Need While Training Doctors to Treat Whole Patient

Tufts University

While access to good, affordable medical care is an important part of keeping people healthy, research suggests that clinical care accounts for only about 20% of health outcomes. The rest is determined by a combination of social and structural factors, such as access to food, housing, and transportation; the impacts of chronic stress; and health-related behaviors. To provide the best care possible, doctors need to consider all aspects of patient health.

“Civic engagement really is the base of it all,” says physician Adam Normandin, MG11 (MBS), M15. “If you’re only thinking about the medicine and not thinking about all of the real-life factors that influence people’s lives outside of the office or the hospital, then I think you’re missing a lot of opportunity to really help care for people in a meaningful way.”

Community engagement and public service have always been important parts of the Tufts curriculum. The Community Service Learning (CSL) program, which requires medical students to spend at least 50 hours working in the local community as collaborators, mentors, and educators, helps future doctors get hands-on experience in aspects of care outside the clinic. The program is run by the Jonathan M. Tisch College of Civic Life as part of a partnership with the School of Medicine and gives Tufts students an opportunity to better understand health disparities and the needs of different communities.

As a medical student at Tufts, Normandin did his Community Service Learning with the Sharewood Project, a free program providing basic care and medical information for underserved communities. In addition to conducting school physicals, confidential testing for sexually transmitted infections, and other basic screenings, Normandin and his fellow students helped patients get access to health insurance and connect with other social services.

“The real lessons in Community Service Learning are intentionally nonclinical,” Normandin says. “You have plenty of time to learn clinical medicine throughout med school. CSL is an important part of the curriculum that solidifies philosophies of caring for those in our community who need it most and promotes the impact physicians can have outside of the clinic walls.”

Adam Normandin (pictured in the center), MG11 (MBS), M15, volunteered at Preble Street as a medical student at Tufts.

In this photo taken while he was a medical student at Tufts, Adam Normandin (pictured center), MG11 (MBS), M15, volunteered at Preble Street.
Photo: Courtesy of Tisch College

Like many Tufts students, Normandin continued volunteering long after he had completed his 50 hours of community service. He became the director of Sharewood for a year and, when he moved on to his residency at Maine Medical Center (MMC), looked for opportunities to continue doing this kind of work.

During his residency, Normandin worked with colleagues at MMC and Preble Street, a nonprofit organization dedicated to serving vulnerable communities in Portland, to found the MMC-Preble Street Learning Collaborative to provide care for people experiencing homelessness. He also volunteered at Preble Street during his third and fourth year of medical school doing food rescue and meal preparation.

“It has grown into a critically important program to serve the homeless community in greater Portland,” says Jo Linder, assistant dean for students at the School of Medicine and director of student affairs at Maine Medical Center. “And Adam has been the glue there. He really focuses on how to best take care of the patients and clients and how to connect with student learners who are interested in participating.”

The free clinic, staffed with medical practitioners and social workers, provides much-needed care for the community and a place for doctors-in-training to learn how to better serve those needs. Many Tufts students in the Maine Track volunteer some of their time with Preble Street. Normandin’s journey with the CSL program has come full circle, as he’s now the Course Co-Director for the program and facilitates continued opportunities for student engagement with Preble Street.

/Courtesy of Tufts University. This material from the originating organization/author(s) may be of a point-in-time nature, edited for clarity, style and length. The views and opinions expressed are those of the author(s).