Aster Group, Charnwood Borough Council, Dover District Council and Islington and Shoreditch Housing Association Limited received regulatory judgements today.
Two housing associations and two local authorities received their first consumer grades from the Regulator of Social Housing (RSH) in regulatory judgements published today (Wednesday 8 July 2026).
Aster Group received a C1, while Charnwood Borough Council, Dover District Council and Islington and Shoreditch Housing Association (ISHA) Limited received C2 grades.
Both Aster and ISHA also have assessed and unchanged G1 governance and V2 financial viability grades.
RSH found that Aster was delivering the outcomes of the consumer standards, and that its governance arrangements enable it to effectively manage the risks of its activities, allowing it to deliver its strategic and charitable objectives.
Charnwood Borough Council (Charnwood BC) demonstrated a reasonable understanding of its homes, having completed surveys on 87% of its homes within the past five years. The local authority identified that 3.85% of its homes did not meet the Decent Homes Standard, but had a planned maintenance programme which meant hazards were identified and managed with remedial works either completed or scheduled within defined timescales.
The council was providing an effective, efficient, and timely repairs service and had taken steps to strengthen contract management, improve the quality of the information it holds on repairs, and respond to tenant feedback, including the introduction of a tenant liaison team.
RSH identified some weaknesses in the way Charnwood BC monitors, reports and uses information on its anti-social behaviour service, and in demonstrating that it understands and responds to the diverse needs of its tenants.
RSH found some weaknesses at Dover District Council (Dover DC) in how anti-social behaviour and hate incidents were being recorded and monitored and how the council uses data to support its work in preventing and tackling cases.
Dover DC showed evidence of a respectful and positive culture towards tenants and evidenced some understanding of the diverse need of its tenants, though further improvement is required to ensure it is delivering fair and equitable outcomes for tenants. The local authority plans to revise its tenant engagement strategy and strengthen the information it holds and use tenant information to inform strategic decision making.
ISHA had weaknesses in ensuring that all required actions arising from fire risk assessments are carried out within appropriate timescales.
The housing association identified weaknesses in how it works co-operatively with tenants, other landlords and relevant organisations to take all reasonable steps to ensure the safety of shared spaces. ISHA's approach to anti-social behaviour, while clearly set out in policy, continues to require improvement given the low levels of tenant satisfaction.
ISHA is also undertaking improvements to its complaints service to ensure complaints are addressed fairly, effectively and promptly.
Kate Dodsworth, RSH's Deputy Chief Executive, said: "Landlords should use tenant insights to drive continuous improvement, identifying risks early and testing what tenants say against stock condition and other data so that engagement has a clear purpose.
"It's encouraging to see landlords working towards meeting the Consumer Standards and specifically using tenant feedback to strengthen services and deliver better outcomes."
