Oracle Utilities Opower has completely reimagined the Home Energy Report (HER). Starting this summer, the new reports can help millions of households save money and reduce their carbon footprint through dynamic new experiences. With bold designs, new energy insights and applied behavioral science, the new Opower HERs make it easy for utilities to reach all types of customers and achieve outcomes ranging from driving energy efficiency savings to increasing customer satisfaction and digital channel engagement. They can also be used to accelerate the adoption of energy-saving programs such as efficient home upgrades and smart devices, and coach customers to maximize the impact of emerging technology, such as residential solar and electric vehicle charging.
“FirstEnergy serves multiple states, all with different customer needs, efficiency goals and regulatory structures, so it’s important that we design and scale programs to achieve those many goals,” said Nicole Williams, manager, energy efficiency, residential programs, FirstEnergy. “The new Opower Home Energy Reports—with their highly individualized insights, flexible design and continuous learning model—will help engage customers and deliver all the results we need throughout our service territories.”
The new Opower Home Energy Reports are powered by the most complete platform in the industry