Logan is a great place to live, according to respondents of the 2020 Logan Listens: Residents' Survey.
Responses from more than 1600 residents were collected as part of the independent research, which found 'quality lifestyles' to be the Council's highest-performing category.
Twelve out of 19 lifestyle service areas, including libraries and sporting grounds, recorded very high satisfaction ratings.
Sixty-nine percent of participants in the 2020 Logan Listens: Residents Survey were also satisfied with Council's overall service delivery over the past 12 months, with the organisation achieving a higher-than-average overall rating of 3.82 out of 5.
Sixty-three per cent of residents were satisfied with Council's response to the COVID-19 pandemic, while just 7 per cent were dissatisfied.
IRIS Research has conducted the survey since 2010.
City of Logan Mayor Darren Power said it was encouraging to see such a positive response from the local community.
"This City is made up of many cultures and lifestyles, and has a diverse range of needs when it comes to Council facilities and services," Cr Power said.
"We have a strong history in Logan of providing good public amenities and services to our ratepayers and as our City expands, continuing to do this will be more important than ever.
"Data from this survey will help guide Council's decision-making processes in years to come."
City Governance Committee Chairperson, Councillor Lisa Bradley thanked survey participants.
"Community engagement is a key priority for Council to ensure we are delivering for Logan ratepayers," Cr Bradley said.
"Surveys such as Logan Listens provide an important snapshot of the progress and future needs of our City.
"Participants in the 2020 survey ranged in ages and backgrounds, providing us with a clear overall picture of how Council is performing."
The City of Logan was also found to be outperforming comparable Queensland councils in several key service areas including playgrounds, waste collection, and support for local business, animal management and water supply.
Traffic management on local roads was among these areas, with a marked improvement in customer satisfaction since 2018.
The survey also found that:
- Ratepayers were highly satisfied with Council's recycling and reuse services, including the provision of four free tip vouchers
- Accessibility and maintenance of Council parks was pleasing, with Council still rating well on bike routes
- Water and sewerage services are key strengths for Council, with both recording very high satisfaction ratings
- Council-funded events and festivals are 'strengths to maintain', despite some declines in satisfaction since 2018, possibly due to COVID-19 pandemic restrictions
The survey also noted several areas where Council experienced declines in customer satisfaction.
Among these was customer experience in contacting Council.
The report noted the change was likely due to more residents contacting Council via email or other electronic methods, as opposed to via telephone or in person.
Council has now launched two new corporate strategies in response to the issue, the Community Engagement Strategy 2020-2024 and the Customer Experience Strategy 2020-2024.
The strategies will help improve customer experiences when accessing Council facilities and services.
It is the first time that Council has developed a corporate customer experience roadmap.
The Logan Listens: Residents' Survey was conducted via telephone in two parts, with 801 responses collected for the Services & Facilities Survey and 802 responses collected for the Customer Services Survey.
